THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIESThese quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers.A six-step program for hearing and understanding customers' needs, and then selling solutions instead of products.
Dimensions:147 x 224
Author: Linda Richardson
ISBN: 9780071416368
Format: Paperback
Pages 64