Refund policy

BOOKHERO TRADING sells PRE-READ books and NEW books at competitive rates.

All products purchased through the website are NON-REFUNDABLE.

Our PRE-READ books might include slight paper colour variations, spine creases, small writings or highlights, and generally minor flaws that do not hinder the reading experience.

We do not accept returned books based on the considerations mentioned above. In rare circumstances, if you are not satisfied with your purchased product, you may contact us at tech@bookhero.ae explaining the issue and attaching relevant photos. We will evaluate the circumstances and revert with a solution within 48 hours of receiving your communication.

In case of orders sent incorrectly, i.e. different title(s) from original order, BOOKHERO TRADING will replace them and bear the delivery charges for replacement. Books that are returned should be in their original condition, as dispatched to you, to be accepted.

In the unlikely event of non-availability of ordered books, BOOKHERO TRADING will process a full refund.

BOOKHERO reserves the right to use its discretion to process returns.

Payment, Pricing & Promotions

BOOKHERO accepts VISA, Mastercard credit cards & debit cards from local UAE banks. We do not offer COD (cash on delivery) as a payment option.

If Your order does not go through immediately, it could be because Your credit card has been declined. Please contact the issuing bank to resolve the matter.

Our pricing system is fair and competitive because we sell a mix of pre-read and brand-new books at heavily discounted prices.

Discounts offered are dependent on availability of items. Some discounts are limited-time offers so kindly ensure that You check the terms and conditions.

There may be price differences between the BOOKHERO Website and retail Stores. This is at our discretion.

Bulk Orders

Prices for bulk orders will only be provided upon request and will depend on quantities, delivery location (if any), etc.

There will be no refunds & no exchanges for bulk orders placed.

Bulk Rental of PRE-READ Books

We offer the service of renting pre-read books in bulk which can be a mix of genres, sizes, languages, conditions, etc. Specific list of books and terms of rental must be agreed upon prior to confirming the order. We provide a minimum rental period of 24 hours. Prices include delivery and collection of books.

Delayed returns will be charged hourly unless specified otherwise in the rental agreement.

Payment must be processed before books are delivered. This service has a no-refund Policy.

Click & Collect Policy

User must bring a valid government-issued photo ID and proof of purchase (confirmed order reference number through website). We will request User details such as mobile number to verify purchase.

If You wish to designate another person to pick up your order, they must bring a forwarded copy of your proof of purchase with your written consent, and their government-issued photo ID.

We have two pick-up locations:

BOOKHERO Umm Suqeim: 10am - 10pm

BOOKHERO Oasis Centre: 10am -10pm

You must pick up your purchase on the selected pick up date or if not possible, then within ONE WEEK of the selected pick-up date. BOOKHERO will send one email reminder to the User for pick up within the week. If You do not pick up your order within this period, your purchase will be returned to BOOKHERO’s dispatch location and you will receive a refund of 50% of total order value.

Buying Books

We purchase books that meet the following conditions:

Should be in good, readable condition.

English and Arabic language

All genres

Not opposed to principles and regulations of the UAE National Media Council.

We purchase any of the above listed books for AED 1.

We do not buy textbooks as we have an active exchange program, since 2016, where textbooks can be exchanged for FREE with any of BOOKHERO’S own collection of textbooks. This scheme is sustainable and assists families facing financial constraints.