Whether you've been putting off giving an employee negative feedback or wondering how to react when a coworker erupts in frustration during a meeting, difficult conversations in the workplace are, well, difficult. While there's no one rightâ way to have a difficult conversation, there are guiding principles you can follow and strategies you can employ to facilitate a discussion in which both parties are able to air concerns constructively.Difficult Conversations takes you through the basics of:Crafting a clear messageIdentifying the other person's goalsDeveloping and maintaining a positive mind-setConducting a productive conversationAbout HBR's 20-Minute Manager Series:Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic.Advice you can quickly read and apply, for ambitious professionals and aspiring executivesfrom the most trusted source in business. Also available as an ebook.
Dimensions:127 x 180
Author: Harvard Business Review
ISBN: 9781633690783
Format:
Pages 110
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