This book shows readers how to step up their people skills and improve working relationships to deliver the business results they want. bull; bull;Specifically targets the key areas of relationships, combining the hugely popular areas of influence and leadership. bull;Shows readers how to step up their interpersonal effectiveness by learning how to work more successfully with people, both those they manage and those they work with as a colleague, client, or business partner. Through a combination of ground rules, practical exercises, case studies, and no-nonsense advise, this book shows readers how to increase their confidence and impact, communicate more effectively, and learn different tools, techniques, and approaches when working with different types of people. The books also explains how to listen and question effectively, develop rapport and empathy, give better feedback, and deal with difficult situations and cope with conflict.
Dimensions:140 x 216
Author: Mike Brent | Fiona Dent
ISBN: 9780273729860
Format:
Pages 240