Interactive Services Marketing covers the essentials of services marketing--with particular emphasis on the theater model and the impact of technology. The text features a dynamic approach to human interactions--both in face-to-face communication and in connections through technology. The Third Edition focuses on interactions in service environments. The concise text is fully supported by a robust web site, enabling instructors to reinforce the emphasis on technology and allowing students to interact with both the printed text and online material. Pedagogical tools include chapter-opening vignettes, margin notes, end-of-chapter summaries and conclusions, exercises, and Internet activities.Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Dimensions: 203 x 248 x 12
Author: Raymond P. Fisk
ISBN: 9780618641802
Format: Paperback
Pages: 304