{"product_id":"difficult-conversations","title":"Difficult conversations","description":"\u003cp\u003eWhether you've been putting off giving an employee negative feedback or wondering how to react when a coworker erupts in frustration during a meeting, difficult conversations in the workplace are, well, difficult. While there's no one right” way to have a difficult conversation, there are guiding principles you can follow and strategies you can employ to facilitate a discussion in which both parties are able to air concerns constructively.Difficult Conversations takes you through the basics of:Crafting a clear messageIdentifying the other person's goalsDeveloping and maintaining a positive mind-setConducting a productive conversationAbout HBR's 20-Minute Manager Series:Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic.Advice you can quickly read and apply, for ambitious professionals and aspiring executivesfrom the most trusted source in business. Also available as an ebook. \u003cbr\u003e\n Dimensions:127 x 180  \u003cbr\u003e\n Author: Harvard Business Review \u003cbr\u003e\n ISBN: 9781633690783 \u003cbr\u003e\n Format:  \u003cbr\u003e\n Pages 110\u003c\/p\u003e","brand":"bookhero.ae","offers":[{"title":"Default Title","offer_id":43715439394969,"sku":"15RE9781633690783","price":5.0,"currency_code":"AED","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0580\/5696\/6297\/products\/bf996ee16249bca151b5a2fffab12316.jpg?v=1704724031","url":"https:\/\/bookhero.ae\/products\/difficult-conversations","provider":"Dubai - Buy Used\/Second-Hand Books - BookHero","version":"1.0","type":"link"}